Important Notice: Besthappyplay is a free-to-play social gaming platform.
Any purchases of virtual currency (“Skyfusion Coins”) or virtual items are generally
non-refundable because they are digital goods with no cash value.
1. General Refund Terms
Unless required by law, all sales of virtual coins and items are final. By completing a purchase, you acknowledge that:
- Virtual currency has no real-world monetary value and cannot be exchanged for cash
- Access to purchased items is provided immediately after payment
- Each transaction is considered complete once confirmed
2. When We May Consider a Refund
Refunds can be reviewed only in the limited cases below.
Technical Delivery Issues
If coins or items were not delivered due to a technical error:
- Report the issue within 14 days of purchase
- Include your transaction ID and relevant details
- Allow reasonable time for us to investigate and verify
Unauthorised Transactions
If your account was used without permission:
- Notify us immediately
- Provide details of the suspicious transaction(s)
- Co-operate with our security checks; ID verification may be required
Fraud Prevention: Submitting false or misleading claims may result in account termination and legal action.
3. How to Request a Refund
To file a request, please follow these steps:
- Email support@besthappyplay.fun with the subject “Refund Request”.
- Provide:
- Your username and registered email address
- Transaction ID and date
- A clear description of the issue
- Any evidence (screenshots, error messages)
- We will acknowledge your request within 48 hours.
- Investigations are usually completed within 5–7 business days.
- Our decision will be sent to you by email.
4. If a Refund Is Approved
- Funds are returned to the original payment method
- Processing may take 7–10 business days after approval
- Taxes or processing fees may be excluded, where applicable
- Related virtual items will be removed from your account
5. Consumer Rights in Canada
Residents of Canada may have additional protections under national consumer laws.
Consumer Protection Act
The Consumer Protection Act, 2019 may grant rights concerning defective digital goods or unfair trade practices.
Legal Note: Nothing in this policy limits any statutory rights available under applicable Canadan law.
6. Contact Us
Need help regarding this policy?
Email Support: support@besthappyplay.fun
Email Legal: legal@besthappyplay.fun
Phone Toll-Free: 1800 456 9821
Phone Local: +1 647-748-1444
Mail: Besthappyplay, 80 Blue Jays Way 44th Floor, Toronto, ON M5V 2G3, Canada
